Veterans…Our
Healthcare Priority & Our National Pride
The staff welcomes you to the
Victoria VA Outpatient Clinic. Please take a few minutes to read this brochure
that explains our office procedures and describes how to obtain high quality
medical care, 24-hours-a-day, 7 days a week.
Primary care is when one provider
coordinates all your medical care. You will usually see this provider, however;
when needed, you will be referred for specialty tests or treatment. Reports of
this care are returned to the primary care provider, who can coordinate all your
care.
In addition to
primary care, this clinic has mental health, nutrition, podiatry, and social
work services available to eligible veterans. Please ask your primary care
provider for more information.
The Victoria VA Outpatient Clinic
does not provide after hour care. The clinic closes at 4:30 p.m. weekdays and is
closed weekends and holidays. Tele-Care is available providing 24-hour telephone
medical advice to veteran-patients. This service has bilingual capability and
provides prompt, reliable, and courteous answers to patients’ questions. Calling
the VA’s toll free number at 1-888-686-6350 can access this service.
This is not an emergency facility. If you have a
medical emergency, call 911or your local medical emergency room at your expense,
unless you are eligible for private care at VA expense.
We operate on scheduled appointments.
Please make sure you know your next appointment date before you leave.
Report to the clinic 15 to 30 minutes before
your scheduled appointment to allow time to park your car and register with the
receptionist.
Please call our clinic's Telephone Liaison
Care (TLC) number (361) 582-7700, Option 1, when you need to cancel or change appointments. If
possible, please reschedule at that time. Scheduling hours are 8:30 am
to 3:30 pm, Monday thru Thursday and 10:30 am to 3:30 pm on Friday.
You are encouraged to keep all scheduled
appointments. Failure to report as scheduled can result in your not receiving
treatment and medications necessary to your health.
Give your current telephone number and
address to the clinic clerk at each visit. Please bring all your insurance
information to each visit.
If you do not have an appointment, please
call the clinic before you come. This can prevent unnecessary waiting
after you arrive. Sometimes your problem can be taken care of by telephone and you
can avoid a trip.
Adequate parking is adjacent to the building
to accommodate your needs.
All VA prescribed medications and supplies may be obtained through the VA
Pharmacy. Victoria Outpatient Clinic does not have an in house pharmacy. Refills
may be obtained using TeleMed, our 24-hour telephone refill service,
1-800-209-7377 or by mailing your prescription refill slip to 5283 Old
Brownsville Road, Corpus Christi, Texas, 78405. In order to receive your
medication on time, please call in your refills at least two weeks before
running out. If the remaining refills on each label reads “0”, call your
provider for an appointment to renew your prescription. Allow 10-14 days to
receive medication in the mail.
TeleMed instructions:
A touch-tone phone is necessary. Tele-Med will ask for the following:
1. Social security number (followed by the # sign)
2. Prescription number – numeric part only (followed by the # sign)
* Please have your information ready before you call.
In order to receive your medications promptly, you should enter prescription
numbers as soon as possible. Your prescription will be mailed 10 days before you
run out.
Inform the clinic of any address changes. If the medication does not arrive as
expected, call the Tele-Med number and the computer will prompt you with
information. If you have further questions, call the clinic number and ask to
speak with a pharmacist.
Open Access Scheduling is a patient-friendly system that will allow you to
schedule an appointment with your provider in a timely manner. Our goal is to
schedule you within five to seven days of your appointment request, at a time
that is both convenient for you and your provider.
How does the Open Access Scheduling System work?
• At the end of each visit, your provider will determine whether a follow-up
visit is required.
• If a follow-up visit is required, then your provider will recommend an
approximate date for your next visit.
• If your provider wants you to return within 30 days, you will be scheduled an
appointment before you leave the clinic.
• If the recommended return date is beyond 30 day, you will be mailed a reminder
letter two weeks prior to that date, advising you to call for an appointment.
• When you call, every effort will be made to schedule you within 5 to 7 working
days.
• If you develop a medical problem prior to your next scheduled visit, you may
call the Telephone Triage Nurse for direction,
(361) 582-7700
0800 - 1630 M - Th
1000 - 1630 Friday
• If you do not receive a reminder letter and you believe the time has passed to
schedule an appointment, please call: (361) 582-7745 or 1(877) 867-2671
You have the right to:
For more information, contact the
Health Benefits Advisor at (361) 582-7700 ext 61225
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